Customer Experience Specialist (Philippines)

Role Overview

Aviron is looking for a talented, customer-focused, detail-oriented professional to join our team as a Customer Experience Specialist. In this role, you will be the primary point of contact for our customers and a key representative of the Aviron brand.

What You Will Do

You will help customers navigate their journey with us by resolving issues, answering questions, and educating them on our connected fitness products.

Why It Might Be a Fit

This role is a great fit for someone who enjoys problem-solving, takes ownership of customer interactions from start to finish, and is excited to work in a fast-paced, growing startup environment.

Requirements

• 1+ year of experience in a customer service, customer support, or equivalent role
• Excellent written and verbal communication skills in English
• Able to effectively manage time, multitask, and reprioritize in a high-volume, fast-paced environment
• Strong typing speed and accuracy, particularly in live chat environments
• Analytical and logical approach to problem-solving
• Experience working with CRM systems
• Experience with NetSuite is an asset
• College diploma or university degree preferred, but equivalent experience will be considered

Benefits

• 2 weeks paid vacation
• Sick leave and personal days
• Health benefits
• Paid CAD holidays
• $25/month for internet coverage
• Computer and headset