Customer Experience Specialist – FT

Role Overview

The Customer Experience Specialist will deliver a premium, personalized service that turns every rental into an extraordinary experience. They will act as the front-line customer experience specialist for valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.

What You Will Do

The Customer Experience Specialist will deliver a best-in-class experience for customers, provide a premium customer experience by delivering vehicles directly to customers, collaborate with team members and management to coordinate timely vehicle delivery and collection, and communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.

Why It Might Be a Fit

The ideal candidate will have a minimum 1 year experience in a customer service role, preferably hospitality or car rental, and possess strong verbal and written communication skills, as well as the ability to work in a fast-paced environment with strong multitasking and organizational skills.

Requirements

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars