Revenue Operations Specialist

Company Description

Avkin is a leading innovator in wearable technology for healthcare simulations and a consulting expert for standardized patient programs. Founded by a nurse educator, Avkin bridges the gap between high-fidelity mannequins and realistic human interactions, providing unparalleled simulation experiences. Focused on advancing patient-centered care, Avkin emphasizes practitioner training through lifelike simulations that teach both technical skills and interpersonal communication. Its sensor-enabled wearable devices use haptic feedback to seamlessly combine the art and science of healthcare education, supporting the development of highly skilled professionals such as doctors, nurses, and first responders.

Role Description

The Revenue Operations Specialist is responsible for supporting the operational infrastructure that drives Avkin’s commercial engine. This role focuses on HubSpot administration, sales operations, reporting, forecasting support, deal coordination, and cross-functional process execution across Sales, Marketing, Customer Success, Manufacturing, and Finance.

This individual will help improve operational consistency, data integrity, forecasting visibility, and sales process execution while supporting the company’s consultative and evolving go-to-market strategy. The ideal candidate is highly organized, analytical, process-oriented, and comfortable working cross-functionally in a fast-paced environment.

Core Responsibilities

CRM & Revenue Systems Administration

• Maintain and improve workflows, properties, automations, and reporting within HubSpot
• Audit data quality within deals, contacts, companies, tickets, and custom objects
• Audit lead and conference follow-up
• Assist in documentation and standardization of operational processes
• Continuously improve automation using HubSpot AI tools

Reporting & Forecasting Support

• Build and maintain dashboards, pipeline reports, and forecasting tools
• Support quarterly and annual revenue forecasting processes
• Analyze sales performance trends, pipeline health, conversion rates, and operational KPIs
• Assist leadership with reporting for strategic planning and board-level visibility

Marketing Operations Support

• Monitor marketing email performance (deliverability, open rates, response rates)
• Support website lead capture integrity and CRM integration
• Ensure conference leads are properly captured, assigned, and entered properly into HubSpot

Deal & Commercial Operations

• Support quote, proposal, contract, and procurement workflows
• Coordinate customer onboarding documentation including vendor forms, W-9s, COIs, and purchasing paperwork
• Track purchase orders, deal progression, and implementation readiness
• Assist with commission tracking and sales operational support

Cross-Functional Operational Coordination

• Serve as an operational bridge between Sales, Marketing, Manufacturing, Customer Success, and Finance
• Help identify operational bottlenecks and recommend process improvements
• Support rollout and adoption of new commercial processes and initiatives
• Assist with implementation and optimization of revenue-related tools and systems

Data & Process Analysis

• Identify trends and insights within HubSpot and operational data
• Support process mapping and workflow improvement initiatives
• Assist in defining and monitoring KPIs tied to revenue operations performance

Preferred Qualifications

• 3–5 years of experience in Revenue Operations, Sales Operations, Business Operations, or related roles
• Experience with HubSpot
• Strong Excel/Google Sheets analytical skills
• Ability to manage multiple projects and priorities simultaneously
• Excellent organizational and communication skills
• Experience supporting complex B2B sales preferred
• Experience with reporting, forecasting, and CRM process management
• Bachelor’s degree preferred