Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you will be responsible for creating and executing high-quality educational content for advertisers using our Platform Services propositions, supporting the growth of their affiliate programmes and enabling the self-unlocking of GP.

What You Will Do

Develop creative, innovative content that provides ‘virtual hand-holding’ and self-serve enablement for advertisers, present content both internally and externally, and support or take ownership of short-term, high-impact departmental projects.

Why It Might Be a Fit

If you’re a creative, commercially-minded individual with strong cross-department collaboration skills, this is an exciting opportunity to join a fast-paced, dynamic team passionate about helping to grow the grassroots brands of the future.

Requirements

• 1+ years’ experience in affiliate marketing
• Enthusiastic, committed, and highly motivated, with a strong sense of accountability and ownership
• Commercially minded, with a passion for growing the Platform Services offering and accelerating advertiser success
• Proven experience working cross-functionally with multiple teams and stakeholders
• Excellent time-management and organisational skills, with the ability to manage multiple priorities and deadlines
• Confident communicator with a strong attention to detail
• Strong writing skills, with experience creating customer-facing content
• Numerate, with a solid working knowledge of MS Office tools – especially Excel
• Bilingual candidates are encouraged to apply, with German language skills considered a strong advantage

Benefits

• Flexi-Week
• Flexi-office
• Work Expense Contribution & Remote Working Furniture
• Health and Wellbeing
• Development
• Appreciation