Merchant Services Enablement Manager

Role Overview

The Officer, Merchant Services Enablement Manager supports the execution and administration of the Bank’s Merchant Services enablement activities across assigned markets or business lines.

What You Will Do

Independently manage assigned enablement initiatives, resolve routine and moderately complex issues, and make recommendations for process improvements, vendor coordination, and enablement activities.

Why It Might Be a Fit

Ability to develop effective working relationships with bankers, sales professionals, vendors, and internal business partners, strong presentation, facilitation, written, and verbal communication skills.

Requirements

• Bachelor’s degree in business, finance, marketing, economics, or a related field, or an equivalent combination of education and relevant professional experience.
• 2+ years of experience in payments, Merchant Services, Treasury Management, banking, financial-services sales support, sales enablement, operations, or a related field.
• Knowledge of merchant acquiring and payment acceptance, including card-present, ecommerce, omnichannel, and integrated payment solutions.
• Ability to develop effective working relationships with bankers, sales professionals, vendors, and internal business partners.
• Strong presentation, facilitation, written, and verbal communication skills.
• Ability to translate payment capabilities into clear commercial value propositions for bankers and clients.
• Strong organizational skills with the ability to manage priorities, pipeline activity, documentation, and follow-up.
• Sound judgment and the ability to identify and escalate risk, client, service, and operational concerns appropriately.
• Ability to work independently within assigned responsibilities and collaborate effectively across functions.
• Ability and willingness to travel throughout Banc of California’s markets as required.
• Experience working in a bank-sponsored Merchant Services or acquiring program.
• Experience with merchant solutions such as Clover and Commerce Hub.
• Knowledge of commercial banking, Treasury Management, deposits, receivables, and relationship-management practices.
• Experience supporting Retail, small-business, Middle Market, Commercial, or specialty-banking sales organizations.
• Familiarity with integrated payments, APIs, ISVs, embedded payments, PayFac/PFaaS models, ecommerce, gift cards, and loyalty solutions.
• Experience working with a Merchant Services vendor or payment processor.
• High school diploma or equivalent required.

Benefits

• 401k plan with company match and immediate vesting
• Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
• Paid parental leave and family support solutions including care options for your family
• Paid vacation days, holidays, and volunteer time off
• Tuition reimbursement
• Annual mentorship program
• Leadership development resources
• Access to LinkedIn Learning

Tagged as: Pipeline Management