Role Overview
The Head of Call Center is responsible for leading and managing the bank`s call center operations to ensure efficient, compliant, and customer-centric service delivery.
What You Will Do
Lead, manage, and oversee end-to-end call center operations, including inbound, outbound, and digital customer support services.
Why It Might Be a Fit
The role focuses on enhancing customer experience, optimizing operational efficiency, and ensuring high levels of customer satisfaction through effective complaint handling, service recovery, and continuous process improvement.
Requirements
- Bachelor’s degree in Business Administration, Management, Finance, Marketing, or a related discipline from a recognized university.
- Minimum 5–7 years of relevant experience in call center or customer service operations within banking or financial institutions.
- At least 2–4 years in a managerial or leadership role.
- Proven experience in handling large teams, service quality management, and regulatory compliance in a banking environment.
- Professional certifications in Call Center Management, Customer Experience, or Service Quality will be an added advantage.
To apply for this job please visit linkedin.com.
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