Customer Experience Specialist

Role Overview

Deliver an exceptional customer experience through phone, email, text, and online interactions, building strong relationships with customers and ensuring a seamless service experience.

What You Will Do

Answer incoming Service Department calls, schedule service appointments, communicate with customers, and follow up to confirm appointments and answer questions.

Why It Might Be a Fit

You’ll thrive in a fast-paced environment, taking ownership of customer concerns and following through until they’re resolved, while learning new technology and working with CRM systems and scheduling software.

Requirements

• Minimum of 1 year of customer service experience
• Previous experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service
• Strong computer skills and confidence learning new technology
• Experience with CRM software or appointment scheduling systems is a plus but not required
• Must be at least 18 years of age
• Authorized to work in the United States
• Ability to successfully pass a pre-employment background check

Benefits

• Paid training with ongoing coaching and professional development
• Competitive hourly pay plus weekly performance bonuses
• Paid time off that begins accruing on your first day
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding customer service and high performance