Our customer is an e-commerce fulfillment service provider with headquarters in the Netherlands, offering a complete logistics solution to traders, combining technology, automation, and data-driven processes to enable fast, efficient, and scalable fulfillment solutions. As an Account Manager (Fokus Customer Service), you will actively shape the establishment of the German location, support e-commerce customers in day-to-day business, and develop long-term, trusting customer relationships.
Requirements
- Experience in B2B account management, customer service, customer success or in a comparable customer-oriented role
- Ideally knowledge of the e-commerce, logistics or fulfillment environment
- Very good German and English skills for professional communication with customers and internal teams
- Analytical thinking, hands-on mentality, and practical experience
- High service orientation, self-responsible working style, and a developed talent for approaching challenges in a solution-oriented manner
Benefits
- Room for design: Active involvement in the establishment of the German location
- Direct customer contact with exciting e-commerce brands
- Short decision-making paths through flat hierarchies
- International environment: Collaboration with teams in Europe
- Modern tools and technologies to support your work
- Professional onboarding and clear development perspectives
To apply for this job please visit join.com.
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