Role Overview
The Customer Success Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. The primary goal is to promote adoption, ensure user success, and retain and grow the customer base.
What You Will Do
Oversee the entire customer journey from onboarding through renewal, develop standard onboarding procedures, collaborate with customers to create account development plans, and lead Quarterly Business Reviews.
Why It Might Be a Fit
A passion for user success, genuine empathy, executive-level interpersonal skills, analytical approach, flexibility, direct communication, and a commitment to a user-focused culture.
Requirements
- A passion for user success
- Genuine empathy
- Executive-level interpersonal skills
- An analytical, data-driven approach
- Flexibility in responding to evolving customer demands
- Direct, transparent communication and compelling presentation skills
- A commitment to a user-focused, product-led culture
Benefits
- All-remote work
- Opportunity to become an expert in security and open source software
- Diverse and talented team
- Supportive team members across the world
- Personal and professional development opportunities
To apply for this job please visit bitwarden.com.
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