Commercial Enablement Manager

Role Overview

The Commercial Enablement Manager partners with Customer Success leadership to improve the effectiveness of Customer Success Managers (CSMs) by strengthening business acumen, consultative skills, customer engagement strategies, and value-based conversations.

What You Will Do

Coach and support CSMs in conducting value-based customer conversations, help CSMs translate product capabilities into meaningful business outcomes for customers, and develop frameworks, tools, and methodologies that strengthen advisory and consultative selling skills.

Why It Might Be a Fit

The ideal candidate combines coaching, customer success, business consulting, and program management expertise to identify performance gaps, implement scalable solutions, and elevate the impact of the Customer Success organization.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, Management, or a related field
• 8+ years of experience in Customer Success, Enablement, Sales, Consulting, Marketing, or a related function
• Proven experience coaching and influencing sales or customer success teams
• Strong business acumen and ability to connect customer outcomes to organizational goals
• Experience leading cross-functional programs and initiatives
• Strong analytical, problem-solving, and project management skills
• Excellent written, verbal, and presentation communication skills
• Ability to influence stakeholders at all levels without direct authority