Strategic Customer Success Manager

Role Overview

As a Strategic Customer Success Manager, you will work with a portfolio of Blend’s largest and most complex customers across mortgage, home equity, and consumer lending. You will define and deliver value, align with each customer on their strategic priorities, and maintain a joint account plan.

What You Will Do

You will define and deliver value, align with each customer on their strategic priorities, and maintain a joint account plan. You will also lead business reviews, drive adoption, and guide customers into Intelligent Origination.

Why It Might Be a Fit

You will be a trusted executive advisor, a collaborator who holds the line, and a comfort with metrics. You will also be open to AI and eager to learn and try new AI tools as they come out.

Requirements

• 8+ years in customer-facing roles at a B2B SaaS company, a consulting firm, or a lending institution (bank, credit union, or mortgage lender)
• Enterprise customer success experience is strongly preferred
• Deep knowledge of lending operations from application to close
• Mortgage and home equity experience is a plus
• Comfortable with metrics
• Open to AI
• A trusted executive advisor
• A collaborator who holds the line

Benefits

• Base Salary Range: $107,000 and $126,000
• Bonus (if applicable)
• Equity: Meaningful Restricted Stock Units in public company stock (NYSE: BLND)
• Medical, dental, and vision benefits
• Company-paid life, short-term, and long-term disability coverage
• Generous PTO, holidays, and maternity/parental leave
• Employee Assistance Program (EAP)
• Voluntary benefits
• Monthly wellness stipend
• 401(k) retirement plan with company match
• Pre-tax savings: healthcare & dependent care FSAs, Limited Purpose FSA, and HSA