Customer Success Manager

Role Overview

As a Customer Success Manager at Blinq, you will own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through to renewal and expansion. This role combines customer success with commercial account ownership.

What You Will Do

Lead onboarding and rollout planning, run product knowledge sessions, build relationships with customer champions, use product usage data to identify adoption barriers, and grow accounts by identifying opportunities to bring Blinq into additional teams, departments, and locations.

Why It Might Be a Fit

You will be part of an AI-native company at an inflection point, working alongside people who treat talent as a feature, not a threat. You will have the opportunity to be in the room as Blinq scales globally and to do the best work of your life.

Requirements

• Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results.
• Evidence of improving adoption, retaining customers, and growing existing accounts.
• Confidence leading renewal, pricing, and expansion conversations, with sound commercial judgment.
• The ability to use customer, product, and revenue data to prioritize work and measure impact.
• Clear communication, whether you’re running product training, navigating a difficult conversation, or speaking with senior decision-makers.
• Strong organization and follow-through across a large portfolio, with a practical approach to AI and automation.
• Ownership, curiosity, and comfort working independently in a remote, fast-moving environment.

Benefits

• 20 days of annual leave
• Access to a 401(k) retirement plan
• Healthcare plan
• Competitive salary
• Generous PTO
• Flexible policy for everything life throws at you beyond PTO
• Comprehensive health, dental, and vision coverage