Enterprise Systems & BI Analyst

Develop, maintain, and optimize end-user dashboards in Microsoft Power BI and NetSuite environments, delivering high-impact reporting solutions and supporting data analysis initiatives.

Requirements

• Partner with Revenue and Information Systems teams to gather requirements and support business intelligence and CRM initiatives.
• Analyze and document business processes, including customer assignment workflows, and recommend improvements to enhance efficiency and data accuracy.
• Develop and maintain reports and dashboards using Microsoft Power BI and Oracle NetSuite to support decision-making.
• Investigate and resolve reporting discrepancies, ensuring data integrity and consistency across systems.
• Maintain clear documentation of reports, processes, and user requests within the Information Services help desk system.
• Collaborate with stakeholders to support onboarding, role changes, and organizational updates with minimal disruption to reporting and system access.
• Identify trends, patterns, and opportunities within data to support business strategy and operational improvements.
• Ensure reporting outputs align with Web Content Accessibility Guidelines (WCAG) standards.
• Follow established change control processes when updating or introducing new reports and dashboards.