Senior Manager, CRM Engineering, Administration & Development – Field Enablement

Role Overview

The Senior Manager, CRM Engineering, Administration & Development – Field Enablement will lead the AI-powered Engineering & Development across the CRM capabilities, champion an AI-first engineering mindset, and drive platform simplification and intelligent automation programs.

What You Will Do

The Senior Manager will define and lead the AI-powered Engineering & Development across the CRM capabilities, drive platform simplification and intelligent automation programs, and lead agentic AI experiments and enterprise pilots.

Why It Might Be a Fit

The ideal candidate will have 9+ years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery, with demonstrated experience in senior technical leadership roles.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 9+ years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery — with demonstrated experience in senior technical leadership roles.
• 5+ years of hands-on Veeva CRM experience — with deep expertise across platform administration, UIX/MyInsights/X-Pages development, custom development (Java SDK, scripting), security models, profiles, objects, controllers, workflows, SSO, permission sets, reports, dashboards, data loading, and integrations.
• 3+ years of hands-on custom development experience using Java, Java SDK (Veeva), JavaScript, or equivalent scripting languages within CRM or enterprise application environments.
• 1+ years of applied AI/ML, intelligent automation, or Generative AI experience — including designing, building, or operationalizing AI-enabled solutions within enterprise CRM or field technology environments.
• 4+ years of experience with SDLC methodologies (Agile and Waterfall), validated and regulated system delivery in the life sciences domain, and cloud-native application development.
• Demonstrated experience designing and implementing CRM integrations using REST/SOAP APIs, middleware, or event-driven architectures.
• Demonstrated experience leading globally distributed engineering teams — including onshore, nearshore, and offshore delivery models.
• At least 2 active relevant technical certifications.
• Strong analytical, problem-solving, written, and verbal communication skills — with a proven ability of presenting to leadership and cross-functional technical audiences.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Paid Time Off
• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.