Partner Success Manager

Role Overview

As a Partner Success Manager, you will be responsible for the successful onboarding, enablement and management of partner resources to deploy, drive customer adoption and ongoing health of our customers and their Board solutions. You will work alongside our Customer Success Managers and Professional Services team to ensure that our partners have the skills and competency to support our customers during their customer lifecycle and adoption.

What You Will Do

Your primary responsibilities will include handling a portfolio of partners, growing the partner’s Board platform and PRIME implementation competency, and working as part of an account team to execute on the account strategy. You will also connect the partner to other areas of Board as needed, promote and support engagement with Board, and educate partners on our Platform Roadmap.

Why It Might Be a Fit

We are looking for a candidate with experience working with enterprise software customers, partners, or consulting organizations in Partner Success, Customer Success, Consulting, Professional Services, Account management, or a related client-facing role. You should have strong relationship-management skills, commercial awareness, and the ability to understand business objectives and translate them into structured success plans and measurable actions.

Requirements

• Experience working with enterprise software customers, partners, or consulting organizations in Partner Success, Customer Success, Consulting, Professional Services, Account management, or a related client-facing role
• Strong relationship-management skills, with the ability to build credibility with both business and technical stakeholders
• Ability to understand business objectives and translate them into structured success plans and measurable actions
• Strong commercial awareness and an understanding of how technology partners create value for customers
• Experience coordinating multiple stakeholders and initiatives in a complex, international environment
• A proactive approach to identifying risks, resolving challenges, and creating opportunities for improvement
• Strong communication, presentation, facilitation, and stakeholder-management skills
• Ability to use data and qualitative insights to assess performance and support decision-making
• Professional proficiency in French and English, both written and verbal
• Ability to travel as required to meet partners, customers, and internal teams
• Ability to work on a hybrid working model from our Paris office (3 days in, 2 days from home)

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Holidays
• Flexible working hours
• Professional development opportunities
• Travel opportunities