Health Consultant/Customer Experience Representative

Health Consultant/Customer Experience Representative role at BodySpec, working remotely from home, guiding clients with empathy, accuracy, and energy, handling complex client inquiries, and contributing to ongoing process improvement efforts.

Requirements

• Extensive customer service experience (3+ years preferred) in a high-volume, fast-paced environment
• Demonstrated success using CX platforms such as HubSpot, AirCall, Zendesk, or similar
• Strong working knowledge of CX KPIs, metrics, and best practices
• Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
• Exceptional written and verbal communication skills, with a natural ability to connect and empathize with diverse clients
• A deep passion for health, wellness, and fitness — you understand the industry and can engage authentically with clients who care about their health journey
• A consistently positive, solution-oriented attitude — even on tough days
• Comfortable working independently, while thriving as part of a tight-knit, high-performing remote team
• Reliable, stable internet connection
• Quiet workspace
• Standardized Test Scores: If you’ve taken any standardized tests such as the SAT, ACT, ASVAB, or others, we request you to share your scores.

Benefits

• Paid time off and sick leave
• Health, dental, and vision insurance
• 401(k) retirement plan
• Company-wide peer bonus program recognizing exceptional teamwork
• Employee Assistance Program (EAP)
• Regular virtual team events and wellness-oriented gatherings

Tagged as: HubSpot