Role Overview
The Customer Experience Associate will assist a team of customer service agents in resolving member inquiries, identifying process improvements, and maintaining a knowledge base.
What You Will Do
Manage day-to-day lead tasks, serve as an escalation point, support the Customer Service Manager, conduct analysis, and oversee dispute resolution.
Why It Might Be a Fit
The ideal candidate will have 1-3 years of experience in customer service, excellent time management skills, and the ability to deal with challenging situations.
Requirements
- 1-3 years of experience in a Customer Service agent or adjacent role
- Excellent time management and organizational skills
- Excellent ability to deal with challenging situations
- Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks
- Strong written communication skills
- Curious-minded and passionate about getting to the root of issues
- Ability to effectively communicate with stakeholders outside of customer service
- Ability to conduct data analysis and synthesize information
- Interest in commercial fiction and/or ecommerce
- Experience creating decks and memos
- Experience with Zendesk
- Previous management experience of agents
Benefits
- Salary Range: $67,000 – $75,000
To apply for this job please visit bookofthemonth.applytojob.com.
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