Senior Customer Success Manager – Central

Role Overview

The Senior Customer Success Manager will partner with enterprise customers to adopt Box and transform how work gets done across their organization using content and AI. The ideal candidate combines customer success, consulting, and solution-oriented thinking.

What You Will Do

The Senior Customer Success Manager will own the post-sales relationship for a portfolio of enterprise customers, drive measurable business outcomes, and lead change management efforts to drive adoption of new workflows and behaviors.

Why It Might Be a Fit

The ideal candidate is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes. They should have 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role.

Requirements

• 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Strong ability to navigate technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively