Technical Inside Sales Representative-Ball Valves

As a Technical Inside Sales Representative at Bray Ball Valves/Flow-Tek, you will serve as the primary point of contact for valued customers, ensuring exceptional service and support.

Requirements

• Maintaining strong relationships with assigned customer accounts.
• Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
• Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
• Provide excellent customer service via phone, email, and in-person interactions.
• Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.
• 2 years minimum of successful inside sales or customer service experience in an industrial environment.
• Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
• Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
• Familiarity with CRM and ERP/MRP systems is preferred.
• Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
• Detail-oriented with excellent organizational and documentation skills.
• Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
• Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel
• Knowledge of supply chain systems preferred.

Benefits

• Medical, dental, vision, and life insurance
• Paid holidays and vacation
• 401(k) plan with matching contributions
• Healthy Work Environment