Mid-Market Customer Success Manager

Role Overview

As a Mid-Market Customer Success Manager, you will own a book of business comprised of our growing customer base, working day to day with Finance teams to ensure they unlock the full value of Brex’s solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams.

What You Will Do

You will create and execute account strategies for customers’ business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Why It Might Be a Fit

You will be a trusted advisor to finance stakeholders, providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.

Requirements

• 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.
• Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology – including ERPs, spend management platforms, or AP automation tools.
• Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle
• You are passionate about customer value realization through product adoption
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data and identify key insights and trends
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.