Customer Success Manager (Enterprise)

Role Overview

We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.

What You Will Do

Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans. Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.

Why It Might Be a Fit

Experience: 3+ years in Enterprise Customer Success, Account Management, or B2B SaaS. Communication: Elite presentation skills with the ability to influence C-suite stakeholders. Technical Aptitude: Basic understanding of APIs/scripting and advanced Excel proficiency (complex functions/queries).

Requirements

• 3+ years in Enterprise Customer Success, Account Management, or B2B SaaS
• Elite presentation skills with the ability to influence C-suite stakeholders
• Basic understanding of APIs/scripting and advanced Excel proficiency (complex functions/queries)
• Experience with HubSpot, Salesforce, or Gainsight
• Demonstrated capabilities using AI tools to streamline workflows
• High level proficiency in Hebrew and in English