Manager, AI CRM Engineering – Field Enablement

Role Overview

The Manager, AI CRM Engineering – Field Enablement will lead the development of AI-powered CRM solutions, including AI/ML workflows, generative AI capabilities, and intelligent content surfacing. The role requires a strong background in AI/ML development, CRM engineering, and software development. The successful candidate will work with cross-functional teams to design, implement, and deploy AI-powered CRM solutions, and will be responsible for leading the development of AI-powered MyInsights/X-Pages and dynamic dashboards.

What You Will Do

The Manager, AI CRM Engineering – Field Enablement will be responsible for evaluating, prototyping, and scaling generative AI capabilities within the CRM ecosystem, and for driving agentic AI experiments and pilots that automate CRM workflows, data enrichment, and intelligent routing. The role will also involve partnering with Data Science and Analytics teams to consume, operationalize, and expose ML model outputs within CRM UI layers and downstream reporting tools.

Why It Might Be a Fit

The successful candidate will be a strong analytical and problem-solving individual with experience in presenting to executive and cross-functional audiences. The role requires a strong background in AI/ML development, CRM engineering, and software development, and the successful candidate will be responsible for leading the development of AI-powered CRM solutions and driving agentic AI experiments and pilots.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
• 5+ years of overall IT experience in software development, administration, and solution delivery.
• 5+ years of hands-on any CRM experience, including configuration, customization, UIX, controllers, workflows, security models, MyInsights/X-Pages, data loading, and integrations.
• 5+ years of hands-on SQL using relational Databases like Oracle, PostgreSQL.
• 2+ years of applied AI/ML development experience — including building, deploying, or integrating AI/ML models, LLMs, or intelligent automation solutions in enterprise environments.
• 4+ years of experience with SDLC methodologies (Agile/Waterfall), validated and regulated systems in life sciences, and cloud-native application development.
• Demonstrated experience integrating AI/ML outputs into CRM or enterprise applications (e.g., Agentic Solutions).

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Paid Time Off
• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Unlimited paid sick time
• Up to 2 paid volunteer days per year
• Summer hours flexibility
• Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
• Annual Global Shutdown between Christmas and New Years Day