Role Overview
Serve as a brand ambassador for BRUNT, creating exceptional customer experiences and fostering loyal, long-term relationships. Focus on customer needs, exceeding expectations, and delivering outstanding service.
What You Will Do
Engage with customers, manage ticket volume, meet performance metrics, develop product knowledge, analyze customer feedback, and make customer-focused decisions.
Why It Might Be a Fit
Passionate about people, empathetic, natural problem solver, great communicator, flexible, honest, and accountable. Experience in customer service, ability to drive amazing customer experiences, and technical proficiency managing multiple platforms.
Requirements
- Experience in customer service role
- Proven ability to drive amazing customer experiences
- Experience navigating and resolving customer issues
- Strong written and verbal communication skills
- Technical proficiency managing multiple platforms
- Excellent organizational skills
- Highly collaborative
- Positive attitude and ability to take ownership of tasks
- Reliable transportation to BRUNT HQ in Wilmington, MA, four days per week
Benefits
- Comprehensive medical, dental, and vision insurance options
- 401(k) plan with Company Match
- 15 days of PTO, plus 11 paid holidays and sick leave
- Performance-based bonus eligibility
- Equity if applicable
To apply for this job please visit boards.greenhouse.io.
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