Role Overview
BRUNT is a company that engineers better boots and apparel for tradesmen and women. The Remote Customer Experience Representative serves as a brand ambassador, creating exceptional customer experiences and fostering loyal relationships.
What You Will Do
The role involves engaging with customers across all channels, managing a designated ticket volume, and consistently meeting or exceeding departmental performance metrics. The representative will also develop expert-level knowledge of BRUNT’s product portfolio and analyze customer feedback trends.
Why It Might Be a Fit
The ideal candidate is passionate about people, empathetic, and a natural problem solver. They should be a great communicator, flexible, honest, and accountable.
Requirements
- Experience in customer service role
- Proven ability to drive amazing customer experiences
- Experience navigating and resolving customer issues
- Strong written and verbal communication skills
- Technical proficiency managing multiple platforms
- Excellent organizational skills
- Highly collaborative
- Positive attitude and ability to take ownership of tasks
Benefits
- Comprehensive medical, dental, and vision insurance options
- 401(k) plan with Company Match
- 15 days of PTO, plus 11 paid holidays and sick leave
- Performance-based bonus eligibility
- Equity if applicable
To apply for this job please visit boards.greenhouse.io.
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