CS Data Science and Analytics Engineer

Role Overview

As a Data Science and Analytics Engineer, you’ll be responsible for the day-to-day production of insight and analysis by deploying Data Science/ML/AI techniques and models on behalf of the Customer Service Operation. You’ll be supporting the broader team by taking a lead on and identifying tasks as assigned to you by the Leadership team, and you’ll also plan, design and deliver the data, visualisation and insight needed to enable business transformation.

What You Will Do

You’ll use advanced analytics, machine learning, and visualisation tools to uncover trends, predict behaviours, and support strategic decision-making. You’ll lead data science/ML/AI projects aligned to business priorities, use SQL, Python, DAX and other tools to build models and deliver predictive insights, and collaborate with analysts, data engineers, and stakeholders to build feature stores and deliver impactful analysis.

Why It Might Be a Fit

You’ll have the opportunity to work on innovative projects and make a real impact on the lives of colleagues, customers, patients and residents. You’ll be part of our digital strategy, joining us on our journey and developing yourself along the way.

Requirements

• Significant experience in data science, analytics, and engineering practices
• Proficiency in SQL, Python, DAX, R and statistical modelling
• Experience working in Agile frameworks and customer contact environments
• Strong stakeholder management and communication skills
• Ability to translate business goals into technical requirements and deliver actionable insights
• Experience with DataOps, MLOPs and continuous improvement methodologies
• Comfortable with interpreting data to deliver factual business commentary to our customers
• Excellent attention to detail and innovative-minded
• Demonstrates thoughtful leadership qualities with strategic thinking, emotional intelligence, and a collaborative mindset, alongside clear aspirations to grow into a future leadership role that inspires others and drives positive change

Benefits

• Viva global wellbeing programme
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts