Role Overview
As a Customer Success Manager, you will own post-sale customer relationships, drive platform adoption, and ensure long-term customer value. You will act as the bridge between our customers and our engineering, product, and sales teams.
What You Will Do
Own the end-to-end post-sale customer experience, drive deep engagement within the Buzz Solutions platform, identify and surface expansion opportunities, and advocate for customers and their needs internally.
Why It Might Be a Fit
The ideal candidate has a passion for technology, excellent communication skills, and a strong desire to contribute to the success of Buzz Solutions. You will be working with a talented, passionate, and hardworking team of engineers and product/project managers.
Requirements
- 6–8 years of experience in a SaaS Customer Success role
- Direct experience in the electric utility industry, or selling and supporting technology into utilities
- Excellent verbal and written communication skills
- Comfort discussing AI and computer vision concepts with technical customers
- Strong problem-solving skills
- Self-motivated and goal-oriented
- Experience working in Salesforce and other enterprise-level systems
- Ability to work collaboratively across internal teams
To apply for this job please visit job-boards.greenhouse.io.
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