Role Overview
The Head of Customer Success will own post-sale customer relationships, drive platform adoption, and ensure long-term customer value. They will act as a bridge between customers and the engineering, product, and sales teams.
What You Will Do
The responsibilities include owning the end-to-end post-sale customer experience, driving deep engagement within the Buzz Solutions platform, identifying expansion opportunities, and advocating for customers’ needs internally.
Why It Might Be a Fit
The ideal candidate has 8+ years of experience in a SaaS Customer Success role, direct experience in the electric utility industry, and excellent communication skills. They should be self-motivated, goal-oriented, and able to work collaboratively across internal teams.
Requirements
- 8+ years of experience in a SaaS Customer Success role
- Experience leading or managing a Customer Success team
- Direct experience in the electric utility industry
- Excellent verbal and written communication skills
- Comfort discussing AI and computer vision concepts with technical customers
- Strong problem-solving skills
- Experience working in Salesforce and other enterprise-level systems
Benefits
- Competitive salary
- Equity
- Health insurance
- 401(k) match
- Paid time off
- Wellness programs
To apply for this job please visit job-boards.greenhouse.io.
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