Associate Customer Success Manager

Role Overview

The Associate Customer Success Manager will support customers throughout their journey by driving product adoption, engagement, retention, and growth through digital initiatives, automation, and targeted customer interactions. The ideal candidate will have a customer-centric mindset, strong written and verbal communication skills, and the ability to engage customers effectively across different channels.

What You Will Do

The role will involve driving customer adoption and engagement, promoting DAM best practices, executing scaled customer engagement initiatives, supporting customer retention and lead renewal, identifying growth opportunities, and enabling customer success through digital tools.

Why It Might Be a Fit

The ideal candidate will be self-motivated, eager to learn in a fast-paced SaaS environment, and have excellent written and verbal communication skills. They will also be highly organized, with strong time-management skills and the ability to prioritize multiple customers, tasks, and initiatives effectively.

Requirements

• Fluent in English; French, German, or Dutch is a plus but not required.
• 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management.
• Strong written and verbal English communication skills, with the ability to engage customers effectively across different channels.
• A customer-centric mindset, with a focus on driving customer satisfaction, product adoption, retention, and advocacy.
• A commercial mindset, with the ability to recognize customer needs, identify expansion opportunities, and contribute to revenue growth.
• An affinity for technology and the ability to learn new products, tools, and systems quickly.
• Strong organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and initiatives in a fast-paced environment.
• The ability to follow structured processes, maintain accurate customer data, and ensure consistent follow-up.
• A proactive approach to identifying opportunities to improve processes, workflows, and customer engagement.
• A collaborative mindset and the ability to work effectively across teams in a dynamic, rapidly growing environment.
• Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat or Hiver is a plus.
• Experience using AI tools to improve productivity, streamline workflows, and enhance customer engagement.
• Nice to have: Experience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software, experience supporting SMB customers or working with scaled, digital-first Customer Success programs.

Benefits

• Commuting budget
• Mental Health and Well-being Support
• Bynder Love ‘stipend’
• Unlimited vacation policy
• Volunteer Time Off
• Team and Company activities
• Complimentary Lunches and Snacks