Account Manager

This role supports Corporate Multi-Unit (CMU) or Healthcare & Senior Living business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Requirements

• Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately.
• Monitor proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements.
• Work with customers to clear slow moving or dead inventory.
• Communicate with customers to advise of bid changes and pricing inaccuracies.
• Work in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
• Identify operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
• Liaise with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
• Utilize Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
• Skillfully navigates challenging conversations with internal and external stakeholders.
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.

Benefits

• Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
• Short-Term and Long-Term Disability
• Life Insurance
• Voluntary Optional Insurance
• Parental Leave Plan
• Company Pension Plan
• Group RRSP & TFSA
• Employee and Family Assistance
• Stock Purchase Plan
• Maple Virtual Care
• Unlimited on-line learning
• Sysco product discounts
• Preferred vendor discounts
• Associate Resource Groups