Customer Experience Specialist (Quality Assurance)

Join CARFAX as a Customer Experience Specialist and help increase call quality across different areas of the business. The role will involve performing quality checks and audits, providing feedback and reporting, and collaborating with management to identify areas for improvement.

Requirements

• 2+ years of call center experience required
• Prior experience with sales quality assurance preferred
• Salesforce.com experience a plus
• Exceptional communication and presentation skills
• Demonstrated strong work ethic
• Ability to prioritize and manage multiple tasks
• Excellent computer skills (MS office, Dealer DMS, online inventory sites) including working from an iPad
• Ability to problem solve and be flexible in a changing environment
• Highly organized and attentive to detail

Benefits

• Competitive compensation
• Benefits
• Generous time-off policies
• 4-Day summer work weeks
• Winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Tagged as: Salesforce