Service Account Manager

The Service Account Manager will ‘Own the Relationship’ between Strategic Accounts Service Operations and the client. The successful account manager ensures that contracted services are delivered to ensure customer satisfaction while supporting Carrier’s Vision, Values and Culture.

Requirements

• Coordinate and manage work to be performed for the customer.
• Ensure profitable execution of all service delivery plans and owner direct installation work.
• Effectively manage cash flow, costs billings and receivables.
• Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations.
• Maintain profitability goals and positive cash flow within the portfolio.
• Effectively communicate financial status to the Service Operations Manager and/or Service Manager
• Ensure that the existing customer base is satisfied, and renewal rates are attained.
• Perform, implement, and monitor corrective actions to employee or customer complaints.
• Monitor Customer feedback and take appropriate action.
• Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance