Customer Success Manager

Role Overview

As a Customer Success Manager, you will own the customer relationship from signed proposal to paid, happy, expanding account. You will be responsible for onboarding new clients, converting signed proposals into closed won-paid deals, and managing a book of client accounts for retention and expansion.

What You Will Do

Your day-to-day responsibilities will include moving three numbers: Time to Value for new clients (30 days or less), Conversion from Signed Proposal to Closed Won-Paid, and Net revenue retention across your book through retention and seat expansion.

Why It Might Be a Fit

We are looking for a Customer Success Manager who has owned a book of clients end-to-end, has experience in onboarding new customers in 30 days or less at 95% CSAT or higher, and has identified and closed upsells themselves.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related field
• Experience in Software as a Service, Healthcare Technology, or Financial Technology
• Familiarity with healthcare technology is a strong plus
• Experience in a venture-backed startup is a plus

Benefits

• Unlimited PTO
• Global Retreats
• Ambitious and Kind Team