Customer Service & Sales Manager

Role Overview

Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking.

What You Will Do

Interact with all levels of bank personnel, corporate and bank clients, develop and track individual performance goals, establish and manage achievement of assigned team and individual sales production goals, and support business development colleagues.

Why It Might Be a Fit

Requires a strong work ethic, enthusiasm, and motivation, with a college degree and 3-5 years of experience in a similar capacity with management/supervisory responsibilities.

Requirements

• College degree a plus
• Three to five years’ experience in a similar capacity with management/supervisory responsibilities
• Comprehensive knowledge of all aspects of branch service functions
• Thorough knowledge of bank policies and procedures
• General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures
• Direct sales experience desired
• Computer experience (Microsoft Word, Excel, Outlook) required
• Good management skills with emphasis on planning, organization and scheduling
• Excellent verbal and written communication skills
• Bi-lingual English and Chinese (Mandarin or Cantonese) preferred

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Flexible spending accounts (FSAs)
• Health saving account (HSA) with company contributions
• Voluntary coverages
• 401(k)