Salesforce Administrator

Role Overview

The Salesforce Administrator will support the service delivery of a fast-growing university-wide internal CRM consulting service. This role requires the ability to work closely with colleagues in the CRM Consulting Services team, in HUIT overall, and with external consultants and vendors, all in a collaborative manner, and also to independently analyze and solve problems and escalate issues when appropriate.

What You Will Do

Provide day-to-day customer support, maintain user roles, permissions and profiles, create and manage custom objects, fields, formulas, validation rules, custom automations and approval processes, and support and maintain integrations with internal and third-party solutions.

Why It Might Be a Fit

The Salesforce Administrator will join a large and diverse Salesforce community at Harvard with numerous opportunities for learning, including an internal user group. Harvard University IT is committed to professional development and offers formal and informal trainings and learning opportunities on a regular basis.

Requirements

• Minimum of two years’ post-secondary education or relevant work experience
• 2+ years of experience as a Salesforce administrator for an Enterprise or above edition of Sales Cloud, Service Cloud, Education Cloud, or Nonprofit Cloud
• Solid understanding of Salesforce standard objects (Contacts, Accounts, Cases, Opportunities, etc.), data model, and native capabilities
• Proficiency with Salesforce customization and configuration including creation of custom objects and fields of different types including formulas, junction objects, etc.
• Experience with Salesforce Flow for process automation and/or screen Flow for data capture
• Experience in moving metadata from lower sandboxes to production environments, and addressing issues related to functionality, integration, etc.
• Experience with Excel, Data Loader, and performing data imports into Salesforce
• Experience with creating and modifying Salesforce native reports and dashboards
• Experience documenting and analyzing processes, procedures, and/or policies
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of an organization in a collaborative way
• Ability to handle full workload and meet proposed deadlines
• Experience with Marketing Cloud and/or Pardot a plus
• Familiarity with common AppExchange solutions such as FormAssembly, OwnBackup/Salesforce Backup, Conga Composer, etc. also a plus
• Familiarity with Harvard University or Higher Education is a plus
• Experience with iterative, agile software development methodology and tools such as Jira is likewise a plus
• Demonstrated ability to work both individually and as a team member in a collaborative environment to achieve agreed-upon objectives
• Proven ability to handle sensitive data with discretion, and manage multiple tasks simultaneously
• Ability to work in a dynamic and changing environment
• A Salesforce Administrator Certification is required

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Tagged as: CRM Administration, Salesforce