Associate Account Executive/Sales Operations

Role Overview

The Associate Account Executive/Sales Operations will support the Robert Graham Wholesale business by managing customer service, account setup, order fulfillment, shipping communication, NuOrder, and day-to-day sales administration.

What You Will Do

The ideal candidate will serve as the primary operational contact for Specialty Store accounts, manage orders, provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates, and maintain customer-specific compliance requirements.

Why It Might Be a Fit

The ideal candidate is highly organized, responsive, detail-oriented, and comfortable managing multiple accounts, reps, and priorities in a fast-paced wholesale environment.

Requirements

• 2–4 years of experience in sales operations, wholesale customer service, order management, or a related function
• Apparel, fashion, consumer products, or wholesale experience strongly preferred
• Experience with NuOrder or a similar digital wholesale platform strongly preferred
• Experience supporting independent specialty stores, outside sales representatives, or multi-account wholesale businesses is a plus
• Strong Microsoft Excel skills and comfort working with order-management, ERP, CRM, and reporting systems
• Excellent organizational skills and strong attention to detail
• Clear and professional written and verbal communication skills
• Strong problem-solving skills and the ability to follow issues through to resolution
• Ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment
• Collaborative, service-oriented approach with a strong sense of urgency and accountability

Benefits

• industry-competitive salary
• comprehensive benefits plan (medical, dental, vision)
• matching 401(k)
• Summer Fridays
• generous PTO
• merchandise discounts
• excellent career development opportunities
• work environment that reflects industry leadership
• social impact program, Centric Cares
• D&I committee shaping the future of diversity, equity, and inclusion