Senior Customer Success Manager-US

Role Overview

We’re looking for a motivated and experienced Senior Customer Success Manager (CSM) to join our growing team. In this role, you’ll be a trusted advisor to a portfolio of Certinia customers, and will leverage product expertise to proactively connect customer business outcomes to Certinia’s product capabilities, ensuring tangible value is realized.

What You Will Do

Drive Customer Adoption and Value, Provide Expert Guidance, Manage Customer Health and Risk, Build and Nurture Relationships, Collaborate on Account Strategy

Why It Might Be a Fit

Proven Experience in Customer Success, Strong Technical and Product Acumen, Excellent Communication and Relationship Skills, Proactive and Strategic Thinking, Collaboration and Teamwork

Requirements

• Proven Experience in Customer Success
• Strong Technical and Product Acumen
• Excellent Communication and Relationship Skills
• Proactive and Strategic Thinking
• Collaboration and Teamwork

Benefits

• Holistic Wellness Program
• Flexible Work Environment
• Industry-Leading Parental Leave
• Comprehensive Coverage
• Growth & Development