Customer Success Manager

Role Overview

C.H. Robinson is seeking Customer Success Managers to support the continued growth and scalability of our Redistribution (Redi) business. This role sits at the intersection of Operations, Sales, Transportation, and Account Management, ensuring solutions are operationally feasible, commercially aligned, and designed to scale.

What You Will Do

You will play a critical role in representing the business across all customers, identifying challenges, driving resolutions, and ensuring we deliver consistent service, operational quality, and strong customer outcomes.

Why It Might Be a Fit

This role strikes the perfect balance between teamwork and autonomy, with the flexibility for remote work one day a week.

Requirements

• 3-4 years of experience in Account Management, Customer Success, within a supply chain, logistics, or operations environment
• Experience in food distribution, warehouse operations, or similar high-volume supply chain environments
• Ability to operate in a fast-paced, ambiguous environment and manage multiple priorities simultaneously
• Strong problem-solving skills with the ability to make decisions with limited information
• Proven ability to work cross-functionally and influence without direct authority
• Strong communication skills with internal and external stakeholders
• High level of ownership, accountability, and initiative
• Comfortable working with systems, data, and evolving technologies including AI
• Ability to balance detailed operational execution with broader strategic thinking

Benefits

• Three medical plans which include Prescription drug coverage, Enhanced Fertility benefits, Flexible Spending Accounts, Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan