Role Overview
As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption.
What You Will Do
Customer Onboarding: Lead the technical onboarding process for new customers. Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
Why It Might Be a Fit
We are looking for a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.
Requirements
- 2+ years experience in customer facing roles collaborating with both technical and business teams
- Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
- An entrepreneurial mindset
- Demonstrates a strong commitment to continuous personal and professional development
- Driven, high emotional intelligence, and strong priority management skills
Benefits
- Flexible & Remote-First Culture
- Our Approach to Equity: Receive stock options upon hire and promotion
- 100% Covered Health Insurance
- ∞ Flexible Time Off
- 18 Weeks Paid Parental Leave
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media