Senior Customer Success Manager Benelux

Role Overview

As the Senior Customer Success Manager Benelux, you will own Channable’s most strategic Benelux relationships, working with senior specialists, marketing leads, heads of e-commerce, and decision-makers to understand their business goals and how Channable can drive outcomes that get them closer to those goals.

What You Will Do

Your day-to-day responsibilities will include business-goal alignment and planning, stakeholder management, strategic cadence, portfolio and account ownership, voice of the customer, and raising the bar in the Customer Success segment.

Why It Might Be a Fit

To be successful in this role, you will need to have 3+ years of experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role, with a track record on large or complex accounts. You will also need to be able to build relationships across an organisation, from hands-on specialists to senior decision-makers, and be willing to challenge clients when their plan won’t get them where they say they want to go.

Requirements

• 3+ years’ experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role
• Experience on the other side of the table, at a marketing agency or in-house at a brand
• Ability to build relationships across an organisation, from hands-on specialists to senior decision-makers
• Willingness to challenge clients when their plan won’t get them where they say they want to go
• Commercial target planning and execution
• Understanding of online marketing
• HBO education in commercial economics, (international) business, marketing, or hospitality
• Excellent written and spoken Dutch (C2) and English (C1)
• Living in The Netherlands with travel distance from our Utrecht office
• Availability to travel and visit clients
• Availability for at least 32 hours per week (4 days)
• Valid work permit for the Netherlands or EU citizenship

Benefits

• OTE salary ranges from €3,650 to €5,000 gross per month
• 8% holiday allowance
• Annual L&D budget of €1,000
• Saving for old age
• Traveling expenses reimbursed
• Home office supplies provided
• 26 vacation days + 2 reload days
• 3-week-long workcation
• Flexible working hours
• Discounted Urban Sports Club subscription
• Free & anonymous access to the OpenUp platform and psychologists
• 100% paid partner leave for 5 weeks
• Fresh meals prepared by our Chef and Commis Chef
• Channaweekend and Channaweek events
• Additional working conditions like massages, in-office bar, parties, and personal training sessions