AI Operations Engineer- AI Agent, AI Tool

Role Overview

Join the Cisco Mobility Services organization, responsible for end-to-end engineering and operations of the Control Center product, including feature development, releases, production operations, and customer support. Build AI-powered tools for Agentic Operations and the agentic platform, helping teams operate complex systems with greater efficiency, reliability, and speed.

What You Will Do

Build and evolve AI-powered operational tools and agentic platform capabilities for specific domains, automating and optimizing SRE operations. Develop agentic workflows that apply AI and machine learning to risk and incident management, anomaly detection, root cause analysis, and problem-solving.

Why It Might Be a Fit

Partner with data scientists, software engineers, and infrastructure and operations teams to integrate solutions into existing systems and ensure reliability, scalability, and performance. Automate routine work, measure and report on KPI gains, incident reduction, and system performance, and continuously improve AI Ops tools and processes.

Requirements

• Bachelor’s degree and 7+ years of related experience, or a master’s degree and 4+ years of related experience, or a PhD and 1+ year of related experience
• Strong software engineering experience building and delivering operational software tools or platform capabilities
• Working experience building operational tooling
• Working experience developing monitoring solutions tailored to anomaly detection
• Working experience with AI models and AI coding tools
• Working experience building AI agents or agentic systems

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Remote work flexibility