Customer Experience Customer Success Specialist I

Role Overview

The team is dedicated to helping customers navigate the evolving world of AI security. They work together to ensure clients optimally integrate Cisco AI Defense and security suite into their operations. The team values input from every member and looks to the Customer Experience Customer Success Specialist I to help present insights to leadership, refine processes, and deliver high-impact projects.

What You Will Do

In this role, you will guide customers through the onboarding process, translate technical details into clear business outcomes, champion the customer’s perspective, stay ahead of the curve, and improve how the team works.

Why It Might Be a Fit

This role is a great fit for someone with a proactive, self-starting approach and a genuine curiosity for AI innovation. The ideal candidate will have hands-on familiarity with AI agents and Large Language Models, a working understanding of cybersecurity principles, and analytical skills to grasp networking concepts and use data to solve problems.

Requirements

• Bachelor’s degree with 0 years of work experience
• AI Knowledge: Hands-on familiarity with AI agents and Large Language Models (LLMs)
• Security Foundation: A working understanding of cybersecurity principles
• Analytical Skills: Ability to grasp networking concepts and use data to solve problems
• Communication: Demonstrable ability to explain technical ideas clearly to both technical teams and business leaders
• Mindset: A proactive, self-starting approach and a genuine curiosity for AI innovation

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away
• Volunteer time off
• Annual bonuses
• Performance-based incentive pay