Customer Experience Customer Success Specialist – NX

Role Overview

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

What You Will Do

Handles adoption for a moderately-sized portfolio of mid-sized customers, manages deployments, uses AI-powered analytics to monitor adoption and inform engagement strategies, and conducts technical enablement sessions.

Why It Might Be a Fit

Requires a professional level certification (e.g., CCNP) and 5+ years of related experience, or equivalent relevant work experience.

Requirements

• Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience, or equivalent relevant work experience
• Professional level (e.g., CCNP) or equivalent relevant certification expected