Role Overview
We’re looking for a Customer Experience Agent to support the day-to-day management of key and complex CitySprint contracts, delivering exceptional customer service while ensuring all activities are carried out in line with agreed Service Level Agreements (SLAs).
What You Will Do
Handling incoming customer calls, emails, and cases efficiently and professionally, making accurate bookings, and proactively communicating delays and updates to clients.
Why It Might Be a Fit
Joining CitySprint means being part of a fast-paced, forward-thinking business where your contribution truly matters.
Requirements
- Strong verbal and written communication skills with high attention to detail
- Ability to remain calm and objective while troubleshooting issues
- Experience working in a fast-paced, customer-focused environment
- Strong problem-solving skills and a proactive approach
- Good working knowledge of Microsoft Office systems
- Effective time management and ability to meet deadlines
- A collaborative mindset with the ability to build positive relationships
Benefits
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
To apply for this job please visit linkedin.com.
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