Customer Success Manager

Role Overview

Partner with agencies after they go live and take each one to the next level. Own agency partnerships, drive performance and growth, and shape the product.

What You Will Do

Own Agency Partnerships, Drive Performance & Growth, Shape the Product, Build the Customer Success Function

Why It Might Be a Fit

Ideal for someone with 2 to 5 years in customer success, account management, or revenue cycle operations who wants real ownership over customer outcomes at an early-stage company.

Requirements

• 2–5 years of experience in either customer success, account management, or implementation at a healthcare SaaS, RCM, or early-stage startup, or revenue cycle or intake operations at a home health, hospice, or post-acute provider
• A track record of growing accounts, with the numbers to prove it
• Analytical mindset, with comfort pulling, interpreting, and presenting data to executives
• Ability to build rapport with a wide range of stakeholders, from intake coordinators to agency executives
• Clear, concise written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous environments
• High ownership mentality and bias toward action
• Willingness to travel for onsite agency visits

Benefits

• Competitive salary
• Meaningful equity
• Real impact on mission-critical operations and financial outcomes
• Ownership over the platform’s direction
• Hard problems to solve
• Speed of work with fast feedback loops and high leverage work
• Low ego, high standards, deep respect for craft