Senior Partner Success Manager, Higher Ed

Role Overview

We are looking for a Senior Partner Success Manager to own the full lifecycle of our school partner relationships, from the moment a partnership is signed through every year of renewal and growth that follows. You’ll be the person our university partners turn to for a clear, credible read on how their program is performing and what it takes to hit their own enrollment and retention goals.

What You Will Do

Own a portfolio of university partner relationships end to end, run regular business reviews, build AI-powered dashboards, and advocate internally for partner-driven product needs.

Why It Might Be a Fit

You’ll need to have demonstrated subject-matter expertise in higher education, proven experience owning an external B2B client or partner relationship, and executive-level communication skills.

Requirements

• Demonstrated subject-matter expertise in higher education — enrollment management and/or financial aid operations, including how schools process federal and private loan funding.
• Proven experience owning an external B2B client or partner relationship end to end, from onboarding through renewal.
• Comfort independently using AI tools (e.g., Claude, ChatGPT) to build client-facing dashboards, reports, or analyses — not just consuming what’s handed to you.
• Executive-level communication skills, with the ability to run a room with senior stakeholders like a CFO or VP of Enrollment, unsupervised.
• A consultative mindset: you ask ‘why’ instead of just saying yes, and can disagree with a partner in a way that builds trust rather than friction.
• Comfort with some technical complexity — navigating internal systems, understanding how loan products work, and coordinating with onboarding/implementation teams.

Benefits

• Competitive cash and equity compensation
• Health benefits (medical, dental, & vision)
• 401k + match
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team.