Customer Experience Agent (French Market)

Role Overview

Customer Experience Agent will handle customer interactions efficiently, managing service-related issues, complaints, and claims between boat owners and renters. The role will contribute to maintaining our service quality standards and supporting seasonal team members during the high season.

What You Will Do

Handle customer interactions, manage service-related issues, complaints, and claims; contribute to maintaining service quality standards and supporting seasonal team members.

Why It Might Be a Fit

Motivated, detail-oriented team players with a passion for problem-solving and a knack for delivering excellent service are sought after. Bilingual in French and fluent in English is required.

Requirements

• Bilingual in French and fluent in English
• 1+ years of previous experience in customer-facing roles
• Handling legal complaints and complex users conflicts
• Solution-Oriented
• Time Management Skills
• Organized and Flexible
• Process-oriented and methodical
• Queue management mindset

Benefits

• Remote work policy: 1 day per week
• 5 additional days off
• Extensive internal training
• Lunch vouchers (Cobee)
• Gym partnerships (Wellhub)
• Boat licence offered and exclusive discounts on your next boat trips
• Breakfast every Tuesday morning