Senior Technical Account Manager – Customer Success (AMER)

Role Overview

The Senior Technical Account Manager – Customer Success will act as a strategic partner and trusted advisor to customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes.

What You Will Do

The Senior Technical Account Manager – Customer Success will lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts.

Why It Might Be a Fit

To be successful in this role, you’ll need to have a deep understanding of ClickUp’s platform and capabilities, as well as strong relationship management skills. You’ll also need to be able to translate business needs into technical solutions and identify and scope AI use cases and consumption plans.

Requirements

• Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality
• Familiarity with generative AI concepts, prompt design, and automation frameworks
• Exceptional workflow analysis, process design, and identifying friction points
• Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes
• Comfortable using dashboards and metrics to communicate health, adoption, and ROI
• Executive presence and strong communication skills
• Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes

Benefits

• Dental insurance
• Vision insurance
• Dental insurance
• Vision insurance
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays