Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will lead rollouts, monitor health and usage, and keep stakeholders informed. They will partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.

What You Will Do

The role involves owning onboarding and rollout plans for new customers, removing barriers to adoption, engaging with customers to understand their goals and challenges, identifying expansion opportunities, and overseeing renewals and forecasting.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in software/SaaS sales and/or customer success, with enterprise experience preferred. They should have a working knowledge of cloud infrastructure, DevOps, and developer tools, as well as hands-on experience with Salesforce and other industry-standard CS platforms.

Requirements

• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
• Hands-on experience with Salesforce and other industry-standard CS platforms
• History of building strong relationships across executive, business, and technical stakeholders
• Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross-functional teams
• Habit of staying current on industry trends, CS best practices, and the competitive landscape
• Startup experience
• High EQ with strong verbal communication and technical writing skills
• Self-motivated with a creative and analytical approach to problem-solving

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave, etc.)
• Flexible work arrangements (remote work, flexible hours, etc.)

Tagged as: Forecasting, Salesforce