Senior Strategic Customer Success Manager

Role Overview

Lead rollouts, monitor health and usage, and keep stakeholders informed. Bring technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed.

What You Will Do

Own onboarding and rollout plans, remove barriers to adoption, engage with customers, own the account’s technical success plan, guide customer admins, lead technical discovery, and troubleshoot common adoption blockers.

Why It Might Be a Fit

5+ years in customer success or a technical customer-facing role, with experience independently managing enterprise accounts and driving adoption, retention, and expansion.

Requirements

• 5+ years in customer success or a technical customer-facing role
• Experience independently managing enterprise accounts and driving adoption, retention, and expansion
• Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
• Experience guiding customer onboarding and deployments in SaaS or self-hosted environments
• Hands-on experience with Salesforce and other industry-standard CS platforms
• History of building strong relationships across executive, business, and technical stakeholders
• Consistent internal advocacy for customers and ability to provide actionable feedback for Product and cross-functional teams
• Habit of staying current on industry trends, CS best practices, and the competitive landscape
• Startup experience
• High EQ with strong verbal communication and technical writing skills
• Self-motivated with a creative and analytical approach to problem-solving

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or equivalent
• Paid holidays
• Vacation time
• Flexible work arrangements

Tagged as: Salesforce