Senior Director Member Experience and Growth

Role Overview

The Senior Director, Member Experience and Growth provides enterprise leadership for CAP’s membership growth, retention, engagement, member experience, community, portfolio, and international market-development priorities.

What You Will Do

The role is accountable for creating a connected, career-long relationship with CAP by aligning membership, education, professional development, community, volunteerism, advocacy, events, and digital experiences around member needs and organizational strategy.

Why It Might Be a Fit

The Senior Director leads integrated planning across the member lifecycle, translates insights and market shifts into portfolio priorities, and recommends where CAP should invest, partner, pilot, scale, consolidate, or discontinue.

Requirements

• Minimum of fifteen years of progressively responsible experience in membership, member or customer experience, growth strategy, association management, community, portfolio leadership, market development, or a related field.
• Minimum of ten years of leadership experience managing managers, multidisciplinary teams, or complex cross-functional portfolios.
• Demonstrated success developing and implementing growth, retention, engagement, lifecycle, community, or customer-experience strategies with measurable outcomes.
• Experience leading strategic planning, portfolio prioritization, business cases, pilots, measurement, and continuous improvement.
• Experience working with councils, boards, committees, or volunteer-led governance structures.
• Experience in healthcare, medical associations, scientific or professional societies, or pathology and laboratory medicine preferred.
• Experience with international growth, market development, partnerships, or global member/customer engagement preferred.
• Certified Association Executive, customer or member experience, strategy, change management, project or portfolio management, or related certification preferred.

Benefits

• Generous compensation and benefits package
• 401K
• Reimbursement for educational programs
• Participation in events that enhance skills

Tagged as: Change Management